Frequently Asked Questions

First Coast Companions provides non-medical companion and concierge services for seniors throughout Jacksonville and the First Coast. We help with companionship, wellness check-ins, errands, grocery runs, prescription pickup, medication reminders, appointment coordination, appointment transportation, wellness walks, light stretching, light tidying, organizing, technology help, long-term care insurance documentation support, and family updates. Our goal is to help seniors stay independent while keeping families connected and informed.

No. First Coast Companions provides non-medical companion and concierge services. We focus on companionship, everyday support, errands, organization, reminders, transportation support, and peace of mind for families.

We no longer use one-size-fits-all monthly plans. Every family’s needs are different, so we create customized care plans based on your loved one’s routine, level of support needed, visit length, visit frequency, and family preferences.

Pricing is based on the length and frequency of visits. In general, the more time and ongoing support needed, the lower the hourly rate may be. After learning more about your loved one’s needs, we’ll create a personalized care plan and discuss the schedule, level of support, and pricing that best fits your family.

Getting started is simple. Reach out and tell us about your loved one’s needs. We’ll learn more about their routine, location, family preferences, and the type of support that would be most helpful. From there, we’ll create a customized care plan and discuss scheduling and pricing.

Our services are a great fit for seniors who are mostly independent but could use extra support, companionship, and help with day-to-day tasks. We often help seniors who: - Live alone - No longer drive as much - Need help with errands or groceries - Need reminders and check-ins - Have family members who live out of town - Want to stay independent at home - Would benefit from friendly companionship

First Coast Companions serves Jacksonville and surrounding First Coast communities, including: - Jacksonville - Jacksonville Beach - Atlantic Beach - Neptune Beach - Ponte Vedra Beach - Orange Park - Fleming Island - St. Johns - Nocatee - Mandarin - San Marco - Riverside - Avondale - St. Augustine Service availability may vary based on distance and scheduling.

Visit length depends on your loved one’s needs, routine, and schedule. We’ll discuss the amount of support needed during the consultation and recommend a visit length that makes sense for your family.

Yes. We can provide appointment transportation for medical and personal appointments. We can also help with scheduling, reminders, check-in support, and family communication afterward.

Yes, when appropriate and requested. We can accompany clients to appointments, help them get checked in, provide companionship while they wait, and share a family update afterward. We do not provide medical advice or make medical decisions.

Yes. Prescription pickup is included as part of our errand and personal assistance services. Clients are responsible for the cost of prescriptions, groceries, supplies, parking, tolls, and any other third-party expenses.

Yes. We can provide medication reminders. However, we do not administer medication, organize medication, adjust dosages, or provide medical advice. Medication should be taken as directed by the client’s doctor, care provider, or family.

We provide light tidying and organizing, not professional house cleaning. Examples may include: - Mail sorting - Paperwork organization - Decluttering - Light kitchen tidying - Organizing common areas - Helping keep everyday spaces manageable

Yes. We can help with grocery runs, prescription pickup, post office visits, returns, and other everyday errands. Clients are responsible for the cost of all purchases.

Yes. Family communication is one of the most important parts of our service. After each visit or appointment, we provide an update so family members know how their loved one is doing, what was completed, and whether anything needs attention.

Yes. We can assist with required documentation for long-term care insurance when appropriate. Families are responsible for confirming policy requirements and coverage with their insurance provider.

One-time visits may be available depending on scheduling, location, and the type of support needed. We’ll discuss availability during the consultation.

Reach out through the website or call us directly. We’ll learn more about your loved one’s needs, create a customized care plan, and discuss pricing based on visit length and frequency.