Frequently Asked Questions

First Coast Companions provides non-medical companion and concierge services for seniors throughout Jacksonville and the First Coast. We help with companionship, errands, grocery runs, prescription pickup, medication reminders, appointment transportation, wellness walks, light stretching, light tidying, organizing, and family updates. Our goal is to help seniors stay independent while keeping families connected and informed.

No. First Coast Companions provides non-medical companion and concierge services. We do not provide medical care, medication administration, bathing, toileting, hands-on personal care, or emergency medical support. We focus on companionship, everyday support, errands, organization, reminders, and peace of mind for families.

Our services are a great fit for seniors who are mostly independent but could use extra support, companionship, and help with day-to-day tasks. We often help seniors who: - Live alone - No longer drive as much - Need help with errands or groceries - Need reminders and check-ins - Have family members who live out of town - Want to stay independent at home - Would benefit from friendly companionship

First Coast Companions serves Jacksonville and surrounding First Coast communities, including: - Jacksonville - Jacksonville Beach - Atlantic Beach - Neptune Beach - Ponte Vedra Beach - Orange Park - Fleming Island - St. Johns - Nocatee - Mandarin - San Marco - Riverside - Avondale - St. Augustine Service availability may vary based on distance and scheduling.

Visits typically last 2–3 hours. If a visit, errand, or appointment lasts longer than 3 hours, additional time is billed at $30/hour after the first 3 hours.

The First Coast Essentials plan is $300/month and includes: - 2 visits per month - Visits typically lasting 2–3 hours - Companion visits - Wellness check-ins - Medication reminders - Errand running - Grocery runs - Prescription pickup - Wellness walks - Light stretching - Light tidying and organizing - Family update after each visit Appointment transportation is not included in this plan, but it can be added for $75 per appointment.

The First Coast Plus plan is $500/month and includes: - 4 visits per month - Visits typically lasting 2–3 hours - Everything included in First Coast Essentials - Transportation to and from doctor appointments - Family update after each visit or appointment Doctor appointment transportation counts as one of the 4 included monthly visits. The plan does not include 4 regular visits plus 4 separate appointment trips.

No. The Plus plan includes 4 total visits per month. Those visits can be used for companionship, errands, grocery runs, organizing, wellness walks, or doctor appointment transportation. For example: - 3 companion/errand visits + 1 doctor appointment visit = 4 total visits - 2 companion/errand visits + 2 doctor appointment visits = 4 total visits - 4 doctor appointment visits = 4 total visits Additional visits or appointments are $75 each.

Yes. Doctor appointment transportation is included in the First Coast Plus plan and is available as an add-on for First Coast Essentials members. Appointment transportation is $75 per appointment when added separately or when additional visits are needed beyond the monthly plan.

Yes, when appropriate and requested. We can accompany clients to appointments, help them get checked in, provide companionship while they wait, and share a family update afterward. We do not provide medical advice or make medical decisions.

Yes. Prescription pickup is included as part of our errand and personal assistance services. Clients are responsible for the cost of prescriptions, groceries, supplies, parking, tolls, and any other third-party expenses.

Yes. We can provide medication reminders. However, we do not administer medication, organize medication, adjust dosages, or provide medical advice. Medication should be taken as directed by the client’s doctor, care provider, or family.

We provide light tidying and organizing, not professional house cleaning. Examples may include: - Mail sorting - Paperwork organization - Decluttering - Light kitchen tidying - Organizing common areas - Helping keep everyday spaces manageable

Yes. We can help with grocery runs, prescription pickup, post office visits, returns, and other everyday errands. Clients are responsible for the cost of all purchases.

Yes. Family communication is one of the most important parts of our service. After each visit or appointment, we provide an update so family members know how their loved one is doing, what was completed, and whether anything needs attention.

Our main services are built around monthly membership plans so we can provide consistent, reliable support. One-time visits may be available depending on scheduling and location. Additional visits outside a membership plan are $75 per visit.

Yes. Families who choose to pay annually instead of monthly receive a 20% discount. Annual pricing: - First Coast Essentials: $2,880/year - First Coast Plus: $4,800/year

Yes. When you refer a new family who signs up for a membership plan, you receive 50% off one month as our thank-you. The referral discount applies after the referred family completes their first paid month of service.

Getting started is simple. Schedule a free consultation so we can learn more about your loved one, your family’s needs, location, and the type of support that would be most helpful. From there, we’ll recommend the best membership plan and discuss scheduling.